Browsing Category: Contributed Article

Chatbots vs Customer Service Representatives: What Keeps Your Customers Happy?

Today’s customers want everything in a snap, with simplified payment methods and same-day deliveries becoming more common among businesses. Instant demand applies to customer service as well. In fact, more than 82% of consumers expect an immediate response for marketing and sales questions, according to a recent report by HubSpot. A Conversocial paper found more […]