Browsing Category: Contributed Article

Chatbots vs Customer Service Representatives: What Keeps Your Customers Happy?

Today’s customers want everything in a snap, with simplified payment methods and same-day deliveries becoming more common among businesses. Instant demand applies to customer service as well. In fact, more than 82% of consumers expect an immediate response for marketing and sales questions, according to a recent report by HubSpot. A Conversocial paper found more […]

How to Thrive in the Gig Economy

The gig economy is booming, as more Americans are finding work as freelancers, independent contractors, temporary workers and consultants. The slowdown in traditional employment will lead to more workers to seek jobs in the gig economy in 2020. It’s also easier than ever to get a gig economy job. The emergence of new platforms that […]