Browsing Category: Contributed Article

How Managed Service Providers Can Tap Big Data to Help Enterprises Grow

“Big data” is shorthand for a branch of analytics that involves grasping and understanding the significance of massive data sets that are too large or disorganized to analyze using conventional relational databases. It is drawn from various sources and delivered in several ways. This field, which is invaluable in today’s globalized world, is growing exponentially. […]

No. Robots will not replace humans.

Robotic process automation will take over the litany of tedious tasks that slow us down. Robotic process automation (RPA) is transforming CX and customer care. Automating the repetitive, tedious tasks that often occupy personnel in back offices and customer-facing contact centers can provide meaningful benefits. It can reduce the need for a cumbersome back office, […]